21:05 17 Jan 22
We had a break in a pipe after the last freeze causing a leak in our bathroom. The service expert, River, was quick to troubleshoot where the problem was and repair the problem. Also picked up the Kelly's Club membership which will be very valuable for upcoming services and preventative maintenance we are planning on. Thanks to both River and CPI for the excellent and timely service today!
01:44 15 Jan 22
Steve was exceptional. Also, office staff including Sydney and Elizabeth were very helpful. I felt taken care of. CPI also installed a water softener system for us. I would not hesitate to use CPI again.
Nikko Van Wyck
23:36 12 Jan 22
I could not have asked or received better service from Victor and his team over at CPI plumbing. What I appreciated most was the honesty and professionalism. CPI was able to show me the exact problems with my piping, including photos and full explanations about why I was experiencing drainage problems. They didn’t cut any corners on the job, and it only took them a day to completely overhaul the piping in my 100 year old house. The cost was upfront and at no point did they try to upsell or shill other services. It was incredibly relieving working with them, knowing all of the problems they were going to fix, how they were going to fix them, and the cost of the project all up front. I will be calling them for service for years to come, and wouldn’t hesitate to recommend them to my friends and neighbors.
06:36 12 Jan 22
Davis was very thorough in checking my furnace and explained everything in detail.
23:45 11 Jan 22
Great and professional service! Thank you Aaron
02:05 11 Jan 22
I was most grateful for the fast, next day response to my request to hook up a new washing machine for my renter two days before Christmas.My tenants comfort is very important to me, and at this time of year it would be hard to wash clothes and dry them.The two young plumbers who came out were very kind and pleasant. I am sorry I can't remember their names. my belated thanks for a great service.
13:50 08 Jan 22
1/7/21. CPI responded promptly to our emergency call about a leak we discovered in the laundry room.Trevor the CPI plumber was very polite, thorough and profesional. Will use CPI in the future.6/21 Brendon came out to give an estimate to replace furnace and add AC. Very polite and knowledgeable about the products and service we requested.
03:47 06 Jan 22
Stephen replaced my Hot Water Tank. He was very professional throughout. Provided estimates on different tanks and the warranties associated.He showed me other items that had failed and why.I am Very Happy with the service that was provided and that he was able to come a day early.
22:32 05 Jan 22
They were at neighbor's house fixing a broken pipe and when I asked if they could replace a kitchen sink they agreed to do the job. It was far more involved than originally thought but they got it accomplished with a lot of work and know how. Very satisfied!
18:32 05 Jan 22
Manny was friendly, polite & knowledgeable.Very pleasant to talk to.
04:08 05 Jan 22
I called CPI on a Friday and they were able to take care of my issue on Monday, which was much appreciated.Trevor was wonderful, showed up on time, took a photo of the burst pipe with a large hole in it, located under the house and was able to fix in a very timely manner.
01:54 05 Jan 22
Trever was prompt and courteous. The repair he did in the well house appears well done and as we had agreed. He also performed a walk thru to verify no additional issues with possible frozen plumbing in the house. At this point all appears good! Thank you!
02:57 04 Jan 22
Josh and Tyler were professional, polite, hard working, explained all procedures and options and were a pleasure to work with. CPI kept in communication prior to the appointment via phone and text. Well done!
17:02 02 Jan 22
Team was coureous,heloful and respectful to senior adult.
19:56 01 Jan 22
We had a pipe burst and remembered that we had used CPI for our water heater in the past and immediately called them. The rep I spoke with very helpful and got us an appointment for Jan 1st. The rep then called back and said they had an appointment available for Dec 31st between 12 and 4pm! Our plumber Trever then called to let us know when he would be here. Trever was very professional. He explained our options along with the price differences, and let us know what the different options would entail. Trever made sure we were comfortable with the option and got to work right away. When he was finished, Trever once again made sure that we were happy with our choice. I am keeping CPI as my plumber from now on and hope to have Trever and CPI out for our next plumbing project.
17:59 01 Jan 22
Quick Response Time on New Year's eve to cap a "busted" pipe.Thx RIVER!Thx CPI!
01:18 31 Dec 21
Manny was really kind, knowledgeable, and extremely helpful. I am very happy with the product and installation service. Thanks so much
23:33 30 Dec 21
23:03 30 Dec 21
I’m so happy with CPI, customer service was above and beyond amazing, explained everything and super reasonable prices, and they know what they are doing, did not feel pressured to do anything repairs that were not urgent, but made sure to get what was needed done right away. Would definitely recommend CPI for any plumbing needs.
20:01 29 Dec 21
Thaw water supply line.
03:58 29 Dec 21
Our tech, Aaron was awesome. Our 2 year old furnace quit working during snow and very cold temperatures. He arrived on schedule andquickly found the problem and advised us how to fix it. Aaron was careful about wearing booties trying not to bring snow into our home. Very polite and well spoken. This is the 2nd time CPI has saved us, and was able to come out on the same day both times. Highly recommend CPI and Aaron!
19:16 28 Dec 21
Jon came out on one of the coldest days of the year and repaired a leaking pipe in my unheated basement after a holiday weekend snowstorm. Despite the icy roads, he still made it on time and completed the repair in a very timely manner. Thank you!
19:38 26 Dec 21
Excellent service. Our gas fired water heater started leaking recently. Due to their positive reputation, we called CPI for urgent replacement of the tank for a household of four. CPI arrived at our home as scheduled and Brannigan and Wes immediately began tank replacement work.It was obvious that the two were very knowledgeable with the equipment and process needed to successfully replace the tank. I'm the type of person who asks a lot of questions. Brannigan and Wes were very patient, professional and courteous in handling and replacement of our water heater and by evening our home was back to normal.Again, my thanks to CPI and Technician Brannigan. I will be calling them again for any future needs and will recommend CPI to anyone with plumbing and HVAC repair or replacement needs.- Don & Sue Ney.
18:20 25 Dec 21
Service attendent was very easy to talk to and was very helpful.. he did not help me reset my thermostat tho.
02:33 24 Dec 21
The team, lead by Stephen, replaced all the pipes in my house. They were efficient, very friendly, and helped us through the whole process and to understand what it was they were doing. Alvin and Tyler were great, very courteous and professional, and they were able to finish the job right before Christmas. Highly recommend team!
00:42 24 Dec 21
Davis with CPI performed a diagnostic assessment on my heating system and corrected the problem he found in a timely manner. He arrived on time and was professional. He advised me in advance the cost of the service and it was fair. He has worked on my heating system previously. He is very knowledgeable. I will only call CPI in the future.
20:41 22 Dec 21
Brannigan was AWESOME! Thank you so much! We are extremely pleased.
20:00 22 Dec 21
Brannigan was on time and completed the project in a timely and professional manner.
08:15 22 Dec 21
Replace broken Sump Pump. Serviceman, very polite and professional.Thank you!
04:19 16 Dec 21
Always great service!
22:03 15 Dec 21
Very good. Very calm. Didn't freak out when my dogs wanted to sniff them. Very nice and polite. Checked with me the whole way through. I'll definitely use then again.
23:33 14 Dec 21
I was very impressed with CPI and will call them when needed . You can count on them.
11:42 14 Dec 21
River is compassionate,,caring and always goes the extra mile! I had a broken pipe which he responded to immediately! It was a Friday night and he had just gotte home from work. There would have been considerable more damage if he had not come immediately! I shall always be extremely grateful!Thank you River!Sherry Strebe
20:53 13 Dec 21
Very friendly, informative, answered all questions
04:00 12 Dec 21
Excellent company!! Aaron did the work for. As is everyone they send, he was knowledgeble and professional and did a great job. Because of how it was located replacing the outside facet was pretty tricky but Aaron figured it out and got the job done.
19:58 09 Dec 21
CPI Plumbing were very responsive and helpful in every step of the way as we dealt with no hot water, no water softener and eventually needing a whole new hot water heater. Wes was especially great and worked hard all day to get us hot water back. Thank you Wes, Stephen and the whole CPI crew!
18:56 09 Dec 21
Completely satisfied. Their technician was very helpful and paid attention to details in a timely fashion. I would recommend him.
01:24 04 Dec 21
Aaron is an outstanding rep. He is knowledgeable and clearly presented the different economic options.I will confidently call for Aaron's professional help if and when his services are needed. Good job to management for having this qualified pro for those in need of help.Merry Xmas Bruce
20:43 29 Nov 21
CPI PLUMBING provided excellent service from Lizzy in customer service to Davis and Jackson in repair and installation. All employees were polite, kind and efficient. We are very pleased with CPI in every area. We signed up to members for their general maintenance as well.
21:58 27 Nov 21
Aaron showed up to fix a problem with our toilet. He was extremely courteous and explained CPI’s pricing and gave me an estimate, I felt the price was to high and decided to tackle it myself. Aaron called his supervisor to let them know that I had declined service and they told him not to charge me for the call-out since he was already on his way back to the shop from another job. The problem was fairly easy for me to handle this time but I do want to thank Aaron and CPI for their very fair treatment.Corky Culver
21:50 24 Nov 21
Due to water damage, the plumber could not complete the needed repairs. However, dealing with Elizabeth in customer service and the professionalism of the plumber, I will definitely look forward to calling CPI again.
00:22 24 Nov 21
Service was great. River was through and explained everything to me.
00:20 24 Nov 21
Managed to get an earlier appointment, which was great.
19:11 15 Nov 21
Services performed: annual heat pump and furnace maintenanceComments: Service engineer, Davis Cook, was very professional. Everything went smoothly.
02:16 14 Nov 21
We have a Big Blue water softener/filter and and in changing the filter the O ring needing replacement which I didn't have. River Greenwood arrived and replaced the O ring. I found him to be very knowledgeable, professional and pleasant to work with. Job completed and totally satisfied customer. Martin
04:33 13 Nov 21
I requested the disposal to be removed because of a leak. It turned out great. I was very happy with Josh's work.
16:00 12 Nov 21
Great service as always. They will get to the bottom of you problem asap. Great customer Service as well. Thank you
22:27 10 Nov 21
Great customer service. Very knowledgeable, thorough, and welcoming of all questions. Great service experience on all levels.
20:51 10 Nov 21
We appreciated Aaron's good communication skills. He explained alternative approaches to solve the problem and prevent it from reoccurring.
20:33 10 Nov 21
I can't say enough about how responsive CPI and Jose were in taking care of a pretty dire situation - a leak in our sewer line running up to the street. They understood we needed help right away, and Jose was there within 2 hours. We couldn't be happier with their service.
01:08 10 Nov 21
diagnose water heater issue
21:10 06 Nov 21
Your technician Steven Olsen was prompt ,courteous and very helpful in explaining the problem with my heater which is 20 years old and outdated. Bad heat exchanger . It was at that time we talked about all the options and decided to have a new heater and thermostat installed . Steven was very patient and thorough through the process of inspection and my new heater options. We are looking forward to the installation of the new heater .Well done .. Thank you , Bill Marsh
00:04 06 Nov 21
Brannigan and his crew did a great job replacing an old galvanized water main. While it initially seemed like a straight-forward repair, rocky soil complicated the trenching. Nonetheless, they worked extra to get it done. After that, the actual installation went smoothly and quickly. The trench was neatly backfilled and all extraneous material was cleaned up. A first class job. I highly recommend them.
19:54 03 Nov 21