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Confidence. Professionalism. Integrity. We Are CPI Plumbing & Heating

Frequently Asked Questions

Speak with Our Skagit County Plumbing, Heating & Air Team Now!

If you need a plumbing, heating, or air conditioning repair in Skagit County, the experienced and knowledgeable team at CPI Plumbing & Heating can help! However, you may have questions about your situation, and you might be searching for answers before you make the call. Here are a few of the most commonly-asked questions we receive about our business and the answers we can provide you.

Are You Family-Owned?

Our founder, Steve Olsen, sold the company to three of his long-time employees, one of which was his son. A fourth employee joined the ownership group not long after. This same leadership group has led the company since 1990.

What Are Your Hours?

We offer our services 7 days a week at our regular rates: Monday to Friday from 8 A.M to 6 P.M., Saturday and Sunday from 8 A.M. to 5 P.M. However, we also offer after-hours emergency services 24 hours a day, because sometimes problems don’t wait until business hours to spring up.

Our business office is open from Monday through Friday from 8 A.M. to 5 P.M.

Where Are You Located?

CPI’s central office is located at 1900 Railroad Avenue in Mount Vernon, Washington. However, we service the Skagit County, North Snohomish County, Island, and Whatcom communities. We also have a new location in Bellingham that is set to open soon!

How Much Is a Service Call?

The price of a service call varies on a per-job basis, so you’ll need to call our office to get a specific answer. However, if you agree to have the work done at the time the service call is completed, we waive our service call fee. We do not charge on a per-hour basis, we charge per-job, so you won’t have to worry about surprise overtime fees or other costs that other companies might throw at you.

I Have an Emergency. Can You Help?

Yes! We know that your plumbing isn’t always nice enough to wait until business hours to break down, and we offer 24/7 emergency services so your home can be fixed when you need it most.

There is an extra charge for after-hours trips and emergency services.

Will You Quote Me a Price in Advance?

Yes. When our technician arrives on-site and conducts an inspection of the issue, they’ll give you a written price quote. As stated previously, if you agree to have the work done at that time, we’ll waive the service call fee.

What Services Do You Offer?

We offer a complete range of plumbing, heating, and air conditioning repairs, replacement, installation, and maintenance services for residential and light commercial applications. We offer drain cleaning, leak detection and repair, water heater repairs and replacements, backflow certification, re-piping services, video pipe inspections, air conditioner and heater inspections and diagnoses, system replacement, heat pump repair, blower motor repair, and much more.

Do You Guarantee Your Services?

We’re so confident you’ll be completely satisfied with the services you receive that we back up all our repair work with a 90-day warranty and all our replacement and installation work with a full one-year warranty! If anything goes wrong with our solution during that time, we’ll come fix the issue again at no cost to you.

Do I Have to Be Home When You Arrive?

No, you don’t. As long as we can access the systems we need, we can perform all of the necessary work without you needing to be present! We are both licensed and fully-insured with a $1 million per claim liability policy, and we have an A rating with the Better Business Bureau in order to give you the confidence of knowing the job will be done right if you can’t be home while we’re there.

What Payment Methods Do You Accept?

We accept cash, check, Visa, Mastercard, American Express, and Discover.

  • Service Nation Alliance
  • Skagit County Builders Association
  • NATE Certified
  • Mount Vernon Chamber of Commerce

Customers Love the CPI Plumbing & Heating Experience!

What They Have to Say
  • “Your tech was very informative, answered all of my questions and knew "his stuff".”

    Everett N. P.
  • “Again, an excellent job. Clean, efficient and timely.”

    Bridgette L.
  • “Excellent service from time of initial call until completion”

    Mark G.
  • “Very impressed with the professionalism and service from your team.”

    Kim H.
  • “They worked efficiently; they got the old water heater out and installed the new one in record time!”

    Jim S
  • “It was a very thorough and professional solution to an untimely and difficult problem.”

    Neil W.
  • “We have always been treated in a friendly, professional and respectful manner by every member of the CPI staff”

    Chris P
  • “I found the technicians to provide exceptional service & were quite knowledgeable”

    Cody F.
  • “Friendly, knowledgeable”

    Gerrie Oak Harbor, WA
  • “I am very satisfied with the service given to me by my CPI technician”

    Nancy J.
  • “You have always done a great, fast and courteous job.”

    Director Campus Operations
  • “Henry was pleasant, thorough, and knowledgeable.”

    Brad L.
  • “I enjoy the quick service that CPI provides”

    Manager McDonalds
  • “Thank you all for your over-the-top professional services and the always cheerful voice on the other end of the line”

    Karen R.
  • “Eric on the job was very professional and he did great work. First class guy, first class work.”

    Mark L.