Unique Difference: Dispatch Fee

Unique Difference: Dispatch Fee

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Today we are going to talk about a major benefit that we provide to all of our customers. It is also something that some of our potential customers have not understood in the past and is the source of most, if not all, of our few negative reviews online.

The Normal Hours Dispatch Fee

When you request a technician to come out to help you on your plumbing and heating issue, there is a dispatch fee which is different depending on where you live. The receptionist will let you know what this dispatch fee is before a technician is sent out to your home or business. Why? This covers getting a licensed technician and fully stocked van out to you. Get this, after the technician gives you a firm Price for the work, you can get this fee waived during normal business hours if you agree to have the technician do the work while they are still on-site.
This is not because we are adding the fee to the firm quote the technician gives you, we are actually giving you a discount just because you decided to work with us. We take the money from the job and pay technician’s wage and gas costs.

The dispatch fee allows us to charge less per job because we are able to keep our costs down and allows us to get technicians to you faster than our competition.

The Emergency Hours Dispatch Fee
Our emergency hours are 6pm to 8am Monday to Friday and 5pm to 8am on Saturday and Sunday. If you have an emergency during these times, we will send or redirect a technician to you immediately. The emergency dispatch fee varies with times and location and is not waivable because we may have to cancel another job to help you right away.

You will still receive a firm quote before the technician starts work so you will know exactly how much it will cost to complete the work.

Our dispatch fee allows us to keep our prices down and we are happy pass those savings on to you.

Schedule your appointment today! If we can take care of your issue while on-site, you get the dispatch fee waived!

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